Analisis Persepsi Pasien Terhadap Kualitas Pelayanan Rawat Jalan Di RS MISI LEBAK
DOI:
https://doi.org/10.31964/jsk.v9i2.159Abstrak
Tujuan penelitian ini adalah untuk menganalisis persepsi pasien terhadap kualitas pelayanan rawat jalan RS Misi Lebak setelah mendapatkan pelayanan reliability (kehandalan), responsiveness (daya tanggap), assurance (jaminan), empathy (kepedulian), tangibles (bukti fisik). Penelitian ini dilakukan di RS Misi Lebak dengan jumlah responden sebanyak 110 orang setelah mendapatkan pelayanan rawat jalan. Metode penelitiannya adalah survey dengan pendekatan cross sectional. Pengumpulan data yang dilakukan dengan menggunakan kuisioner, sedangkan analisa data pada penelitian ini menggunakan analisa multivariat Regresi Logistik Berganda Model Prediksi. Hasil uji statistika diperoleh didapatkan odds ratio (OR) variabel empaty sebesar 5,460 yang artinya persepsi pasien setelah mendapatkan pelayanan empathy akan memiliki kepuasan yang lebih baik sebesar 5,5x dibandingkan pasien yang tidak mendapatkan pelayanan empathy. Variabel yang sangat dominan pengaruhnya terhadap persepsi pasien adalah variabel empathy. Dan variabel yang berhubungan bermakna terhadap persepsi pasien adalah variabel empathy dan tangibles.
Unduhan
Diterbitkan
Cara Mengutip
Terbitan
Bagian
Lisensi
Publishing your paper with JURNAL SKALA KESEHATAN POLITEKNIK KESEHATAN BANJARMASIN (JSK) means that the author or authors retain the copyright in the paper. JSK granted an exclusive reuse license by the author(s), but the author(s) are able to put the paper onto a website, distribute it to colleagues, give it to students, use it in your thesis etc, even commercially. The author(s) can reuse the figures and tables and other information contained in their paper published by JSK in future papers or work without having to ask anyone for permission, provided that the figures, tables or other information that is included in the new paper or work properly references the published paper as the source of the figures, tables or other information, and the new paper or work is not direct at private monetary gain or commercial advantage. JSK journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. This journal is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. This license lets others remix, transform, and build upon the material for any purpose, even commercially. JSK journal Open Access articles are distributed under this Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA). Articles can be read and shared for All purposes under the following conditions:
BY: You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.SA: If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.
