Analisis Persepsi Pasien Terhadap Kualitas Pelayanan Rawat Jalan Di RS MISI LEBAK

  • Sarma Eko Sinaga AKPER YATNA YUANA LEBAK
DOI: https://doi.org/10.31964/jsk.v9i2.159

Abstract

The purpose of this research is to analyze the perception of the patient on the quality of outpatient service of Lebak Mission Hospital after getting service reliability, responsiveness, assurance, empathy, tangibles. This research was conducted in Lebak Hospital with 110 respondents after receiving outpatient service. The research method is surveyed with the cross sectional approach. Data collection was done by using questionnaires, while data analysis in this research using multivariate analysis Multiple Logistic Regression Prediction Model. Result of statistic test obtained got the odds ratio (OR) variable empathy equal to 5,460 which mean perception of patient after get empathy, service will have better satisfaction equal to 5,5x bigger than patient which do not get empathy service. Variables that are very dominant influence on patient perception is variable empathy. And the related variables significantly to the perception of the patient is empathy and tangible variables.
Published
2018-08-30
How to Cite
Sinaga, S. (2018). Analisis Persepsi Pasien Terhadap Kualitas Pelayanan Rawat Jalan Di RS MISI LEBAK. Jurnal Skala Kesehatan, 9(2). https://doi.org/10.31964/jsk.v9i2.159
Issue
Vol 9 No 2 (2018): JURNAL SKALA KESEHATAN
Section
Articles

Publishing your paper with JURNAL SKALA KESEHATAN POLITEKNIK KESEHATAN BANJARMASIN (JSK) means that the author or authors retain the copyright in the paper. JSK granted an exclusive reuse license by the author(s), but the author(s) are able to put the paper onto a website, distribute it to colleagues, give it to students, use it in your thesis etc, even commercially. The author(s) can reuse the figures and tables and other information contained in their paper published by JSK in future papers or work without having to ask anyone for permission, provided that the figures, tables or other information that is included in the new paper or work properly references the published paper as the source of the figures, tables or other information, and the new paper or work is not direct at private monetary gain or commercial advantage. JSK journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. This journal is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. This license lets others remix, transform, and build upon the material for any purpose, even commercially. JSK journal Open Access articles are distributed under this Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA). Articles can be read and shared for All purposes under the following conditions:

BY: You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.SA: If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.